Inside Affidian Credit Union’s Multichannel AI Strategy for Members & Frontline Staff

Affidian Credit Union did just that – successfully deploying Voice AI, Chat AI, and Frontline Employee AI with instant results. Today, every member call, chat conversation, and frontline interaction is either handled by AI or supported by AI – helping Affidian serve members faster, smarter, and more securely.

In this live webinar, Affidian’s CEO, Christine Wiley, will walk through how they:

• Deployed Voice AI to keep service quality high and wait times low – especially in anticipation of membership expansion.
• Introduced Chat AI to provide a 24/7 digital assistant that can complete transactions, navigate services, and solve queries on the spot.
• Equipped frontline teams with an AI Co-Pilot that pulls data from across multiple systems in one place, helping staff respond more quickly and accurately.
• Leveraged built-in Caller ID verification to improve security and accelerate call transfers for a superior member experience.

Get a behind-the-scenes look at Affidian’s AI strategy, vendor selection process, and the measurable results reshaping their service and growth.