Guide for Financial Institutions
Not All AI is Equal
The AI Divide That Makes or Breaks the Banking Experience
Lifting the hood on AI
AI is fast becoming the front door to your institution — the question isn’t if you should deploy it, but which kind.
Scripted, generic “answer engines” can shine in demos but fail in production: brittle scripts, shallow knowledge, no secure action-taking. The result? Inconsistent answers, frustrated members, and higher compliance risk.
This guide shows why financial institutions need vertical, agentic AI agents. These purpose-built “action engines” unite financial expertise, guardrails, and integrations to authenticate, act, and resolve – across voice and chat. The result: higher resolution, fewer transfers, stronger compliance.
Download the guide to see how the right AI transforms experiences and scales service with confidence.
What’s inside?
Scripted vs Agentic AI
See how banking-specific, agentic AI really compares with generic, scripted, one-size-fits-all AI.
Real banking scenarios
Side-by-side examples of how each AI handles common queries and journeys.
Why it matters
See how agentic AI delivers real efficiency, satisfaction, and banking compliance.
“The only way we’re going to compete with AI fraudsters is to combat it with AI itself. With interface.ai’s industry-unique authentication approach, we are now using the same type of security technology as the Mastercards and Visas of the world – in our own contact center. “
Todd Link | Chief Risk Officer
