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November 13, 2025 11:00 am
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From Voice Bots to Voice Beings: The Agentic AI Leap Redefining the Banking Experience
How University of Michigan CU Uses AI to Elevate Member Service - Without Losing the Member-First Promise
How Employee AI Supercharges Employee Service, Speeds Up Onboarding & Reduces Turnover.
Prospera Credit Union’s Journey from IVR Phone Banking to AI-Powered Member Service Excellence
Inside Affidian Credit Union’s Multichannel AI Strategy for Members and Frontline Staff
Unpacking EFCU’s AI Strategy: Driving Automation and Frontline Efficiency with Voice AI & Employee Co-Pilot.
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