A member calls to move money between accounts. Your AI answers. It tells her the balance. It confirms that yes, transfers are something the credit union offers. It suggests she log into online...
In a CUInsight webinar featuring Navigator Credit Union and Red Rocks Credit Union, the conversation focused on what AI in the contact center looks like in production—not in pilots or theory, but at...
Collections leaders at credit unions face a constant tension: you need to engage delinquent members earlier – when cures are still likely – but every outreach attempt carries reputational and regulatory risk. At...
Collections officers at credit unions and community banks live in a constant balancing act: cure delinquency early enough to protect the portfolio, but do it in a way that protects the relationship. The...
The first wave of AI in banking was built around automation. Its goal was straightforward: reduce manual workload, streamline repetitive tasks, and improve efficiency inside the contact center. For credit unions and community...
Credit unions have always differentiated on relationships. Personal service isn’t a marketing message – it’s an operating model rooted in trust, familiarity, and community presence. But maintaining that model is becoming more difficult....
Securityplus Federal Credit Union took a practical approach to AI. As contact center demand increased, leadership focused on a simple question: which work truly requires a human, and which does not? By using...
There’s a long-standing assumption in financial services that AI is “for younger generations” – that older members are resistant to new technology and prefer traditional, human-only service models. But real-world adoption is beginning...
In 2026, saying “We’re not ready for AI” is like saying “We don’t need the internet” in 2000. It’s not a strategic stance – it’s a signal that the world is moving faster...
In the rush to adopt generative AI, financial institutions have discovered a sobering reality: General-purpose AI is a liability in a regulated environment. While a standard Large Language Model (LLM) might confidently offer...
For years, financial institutions have heard big promises about AI – smarter service, lower costs, faster resolution. But the tools never fully delivered. Early “AI” was really just chatbot logic wrapped in marketing...
In today’s market, your Voice AI and chatbot systems are the frontline of your member experience. A modern member expects a precise, contextual answer in seconds, not a link to a generic webpage....
For years, people were right to be skeptical about AI in banking. Early automation was rigid, scripted, and anything but personal. It did make service feel less human. But 2026 is a different...
About interface.ai Founded in 2015 in California by Srinivas Njay (a former banker and ex-Microsoft) and Bruce Kim (AI veteran with 25+ years in enterprise systems), interface.ai was built with a singular focus:...
For years, “self-service” has been the north star for digital banking. IVR menus. Mobile apps. FAQ pages. Basic chatbots. These tools were meant to give members and customers independence – a way to...
For years, call centers in banking have been viewed as essential but expensive – a necessary function that supports customers but is difficult to scale without adding more people, training, and cost. As...
Credit unions already live in production report higher self-service, faster resolution, and stronger member satisfaction. San Jose, California – November 18, 2025 — interface.ai today announced BankGPT, the industry’s first agentic AI platform...
For a decade, community banks and credit unions have asked the same question in different words: How do we deliver great service at scale without losing who we are? Most “AI” answers have...
For Securityplus Federal Credit Union, great member service has always been the foundation of growth. But as call volumes increased and member expectations rose, the team realized that delivering personal, high-quality support required...
In just 12 months, Chat AI has gone from “nice to have” to non-negotiable. A recent study shows a 57% surge in Chat AI adoption among credit unions with over $5 billion in...
Fraud is no longer a side battle – it’s a technological arms race. As AI empowers fraudsters to mimic voices, craft perfect phishing scripts, and bypass static security systems, traditional authentication methods are...
For decades, traditional IVR (Interactive Voice Response) systems have been the backbone of contact centers in financial services, including credit unions. These systems greet callers with pre-recorded menus such as “Press 1 for...
For years, banks and credit unions have been promised “AI” that would transform service. But in reality, much of what’s been delivered are scripted bots in disguise. They look polished in a demo,...
Ask ten vendors what AI will do for your credit union, and you’ll get ten different promises – most of them impossible. The truth? Some AI is already transforming how members experience their...
AI is no longer a “nice-to-have” in financial services. It’s quickly becoming the backbone of customer experience and operational efficiency. From automating routine interactions to detecting fraud, the opportunities are enormous. But rushing...
Can your institution afford the risks of generic AI? Artificial Intelligence is now a mission-critical capability in financial services. But not all AI is equal. Generic AI provides broad automation, yet it lacks...
Credit unions and banks don’t need another clunky chatbot. What they need – and what members and customers now expect – is instant, accurate answers. That’s where the new generation of Chat AI...
For years, digital marketing has revolved around one metric above all: the click. Landing pages, banner ads, email campaigns – everything was engineered to earn that single tap or press. But while clicks...
Rising service expectations are colliding with flat budgets and lean teams. For credit unions and community banks, the question isn’t whether to improve service – it’s how to do it efficiently, sustainably, and...
“A thing that terrifies me is apparently there are still some financial institutions that will accept the voiceprint as authentication… That is a crazy thing to still be doing. AI has fully defeated...
In 2025, AI isn’t just shaping the future of banking – it’s defining who wins in the market. For credit unions, staying competitive means more than keeping pace with digital trends. It requires...
In a recent webinar hosted by interface.ai and Prospera Credit Union, Prospera’s mission to help members prosper financially took center stage. Todd Thiel, Chief Digital and Technology Officer at Prospera, shared how they...
Discover how Affidian Credit Union leveraged AI-powered member service to improve support, boost efficiency, and scale for future growth. In a recent webinar with interface.ai, Affidian Credit Union partnered with interface.ai to share...
Insights from Cornerstone Advisors’ “The Journey Towards 2030: Becoming a Smarter Bank” – for CFOs who want numbers, not hype 1. The Study in One Sentence Cornerstone says the banks and credit unions...
As trillions of dollars begin shifting from Baby Boomers to Millennials and Gen Z, Credit Unions and Community Banks stand at a crossroads. The largest generational wealth transfer in history – estimated at...
The contact center is still the most used service channel for financial institutions, and it’s also the most outdated. While many websites, mobile apps, and chat tools have undergone complete overhauls in the...
Agentic AI is changing the role of artificial intelligence — from responding to requests to acting with autonomy. As more industries adopt this new generation of AI agents, a growing number of vendors...
AI Chat has evolved rapidly—from simple scripted bots that answered FAQs to intelligent, conversational systems that now rival human fluency. But the next leap is here: Advanced AI Chat, capable of not just...
Launching an AI voice assistant is a big step forward in improving member service – but even the smartest technology needs the right introduction. For credit unions, the key to success isn’t just...
Introduction Financial institutions (FIs) – including banks and credit unions – continually face the challenge of protecting members’ sensitive information while offering simple, quick ways to access accounts. Legacy methods like solely asking...
If you’re reading this blog, chances are you’ve started hearing about the next big thing in AI: AI agents. They’re popping up everywhere — in industry headlines, at conferences, and in pitch decks...
In today’s fast-paced financial services landscape, credit unions and community banks face a dual challenge: delivering exceptional customer experiences while keeping costs in check. Many institutions have adopted a multi-channel approach—chat, text, social...
Credit unions across the U.S. added approximately 1.9 million new members in 2024, according to the National Credit Union Administration (NCUA). But not all credit unions are seeing the benefits of this rising...
In a market full of Voice AI platforms, how do you know what’s the best for your credit union? Instead of making the case ourselves, we let AI decide. We asked two of...
San Jose, CA, Feb 28, 2025 – interface.ai is thrilled to announce its Q1 2025 product release, introducing a suite of new innovations designed to enhance AI-driven member & customer interactions. This release...
Fraudsters are evolving in financial services – but so are the defenses. In 2025, the battle against banking fraud is more complex than ever. With cybercriminals using AI-powered tools to create deepfake identities,...
Credit unions and community banks face a balancing act today – delivering exceptional member service while maintaining operational efficiency. Emerging research from the 2025 study “Generative AI at Work” published in The Quarterly...
Credit unions and community banks have increasingly embraced AI to enhance customer experiences and streamline operations. Many have already replaced traditional IVR systems with AI-driven voice solutions, deployed chatbots across websites and mobile...
AI is transforming financial services, helping banks and credit unions automate routine tasks, improve security, and enhance customer experience. Yet, despite its growing adoption, misconceptions about AI remain widespread – slowing down progress...
The era of static IVRs is coming to an end. Once a staple in banking, IVR systems haven’t evolved to meet the expectations of modern consumers. Customers find them frustrating at best, and...
In our recent live webinar – ‘How Dupaco Community Credit Union Sets the Standard for Fraud Prevention and Member Experience with AI’ – we were joined by Todd Link (Chief Risk Officer, Dupaco),...
The financial services industry is at a pivotal moment, where rapid technological advancements, evolving consumer expectations, and intensified competition are reshaping customer experience (CX). As we enter 2025, staying ahead means not just...
Table of Contents Introduction Personalization in banking is no longer a “nice-to-have”; it has become a critical factor for financial institutions to remain competitive in an increasingly digital-first world. Customers and members today...
The customer service landscape is continuously evolving, shaped by rapid technological advancements and changing consumer expectations. As we approach 2025, the customer service industry trends promise to revolutionize how businesses interact with their...
Table of Contents Introduction Every member’s journey tells a story – of trust built, challenges overcome, and value delivered. For credit unions, mastering this journey is more than just good business; it’s the...
Artificial intelligence has often been met with skepticism in customer service, with concerns about job displacement and depersonalized interactions. However, this narrative misses the potential of AI when implemented effectively. The best AI...
Call centers are a constant balancing act for financial services. Institutions must strive to maintain exceptional customer service while managing rising operational expenses. Traditional solutions often involve increasing team size or outsourcing, but...
The year 2024 began on a strong note for U.S. credit unions, with membership surpassing 142 million in January and continuing with a 2.4% growth in the second quarter. At first glance, these...
Artificial intelligence has become a critical technology across almost every industry, powering groundbreaking advancements in efficiency, creativity, and automation. Among the many branches of AI, Agentic AI vs Generative AI stand out as...
At interface.ai, we’re reimagining what secure AI banking looks like. With the recent launch of our AI-powered device biometrics, we’ve made security seamless by integrating Face ID and Fingerprint ID capabilities directly into...
Anyone working in customer service understands just how critical agent productivity is to a team’s success. When productivity is low, response and wait times inevitably increase, resulting in poor customer satisfaction. But the...
It’s no easy feat keeping up with the development of AI – but it’s essential. The adoption of AI is predicted to add $170bn to banks’ profits in the next five years, according...
interface.ai is setting a new benchmark in banking authentication with the launch of device biometrics within its Voice AI and Chat AI solutions. An industry-first release, device biometrics is now integrated into interface.ai’s...
Waiting to implement AI isn’t just delaying technology; it’s delaying growth, customer loyalty, and operational efficiency. 76% of consumers are willing to switch banks for better digital services – a stat alone that...
interface.ai, the leading provider of agentic AI solutions for community banks and credit unions, has unveiled its latest industry-leading innovations as part of its Fall 2024 Product Release. Following months of dedicated R&D...
Generative AI, as we know it today, began to take shape in the early 2010s. Since then, fueled by the emergence of the transformer architecture, Generative AI has rapidly grown to become a...
In 2023, enterprise investment into Generative AI was projected at $16bn. By 2027, this investment is predicted to soar to over $140bn. This trend is possibly not a surprise to many. 77% of...
Frontline staff in banks and credit unions have to maintain a (seemingly) impossible balance. On the one hand, rising customer expectations challenge them to deliver evermore knowledgeable and personalized service across channels. On...
The rise of call center outsourcing for overflow and after-hours calls was a logical and understandable evolution. In the late 1990s and early 2000s, company call centers recognized two developments – 1) their...
San Francisco, California, October 22, 2024 – interface.ai, the leading provider of agentic AI solutions for community banks and credit unions, today announced the successful completion of a funding round led by Avataar...
Banks and credit unions are under pressure to adopt AI self-service channels to streamline operations and enhance customer service. Yet, many financial institutions face frustrating delays when trying to implement these systems. Traditional...
Artificial intelligence has taken significant strides in recent years, but the next evolution is here: Agentic AI. Unlike traditional AI, which reacts to commands, Agentic AI operates autonomously, analyzing data, making decisions, and...
“Data quality makes or breaks Generative AI efforts” – Cornerstone Advisors The power of AI and GenAI rests on the quality of the data it is trained on. If the data is poor-quality,...
In Delaware, competition in the financial services industry is fierce. As of 2024, there are 17 credit unions, five community banks, and 20 banks in Delaware alone. To stand out in this state,...
The older demographic of credit union members is well-known. This now, however, is presenting a significant challenge. To ensure growth, they must appeal to younger generations without alienating older members, who have been...
Online and Mobile Banking (OMB) has become a ubiquitous self service channel across the financial services industry. From the start, banks and credit unions recognized the need to partner with a specialized vendor....
Credit unions have traditionally enjoyed a strong edge in member engagement over banks, but this advantage now seems to be dwindling. Largely due to their not-for-profit-model, credit unions have had the upper hand...
As technology continues to rapidly transform the financial landscape, one key issue continues to demand attention: financial accessibility. According to a recent survey by Accenture, 46% of consumers in the U.S. express frustration...
The promise of Generative AI in financial services is immense, but with this potential comes a new set of challenges that many are still learning to navigate. There’s no doubt that Generative AI...
There’s a lot of conversation around the potential of Generative AI in banking. While it mostly began with uncertainty, talk has now firmly shifted. Organizations are not wondering if it will have a...
The banking industry has more potential than any other to benefit from AI and Generative AI, according to Accenture’s latest AI report. And yet with this great promise comes ethical, compliance, and security...
The Biden-Harris administration’s “Time is Money” initiative targets companies that waste consumers’ time and money through inefficient practices, poor chatbot experiences, and frustrating ‘doom loops’. interface.ai’s solutions are already fully compliant with these...
Credit unions and banks are facing increasing pressure to provide superior customer service while managing operational costs. For many institutions, call center outsourcing, particularly for overflow and after-hours calls, has been a go-to...
Call center attrition in North America is shockingly high. The pandemic triggered a wave of resignations across industries and roles, with customer service and support being particularly hard-hit. Unfortunately, this doesn’t appear to...
Financial services are under immense pressure to deploy AI, but there are two common , interrelated challenges that they’re facing – the time it takes to train an ai chatbot balanced with optimal...
Leader in conversational AI advances telephone banking with the industry’s first GenAI-powered multilingual voicebot. Since its inception in 2015, interface.ai has consistently led the development of AI for financial services. With this mission...
Deepfakes may have initially gained notoriety through manipulated celebrity videos, but it has since crossed into far more dangerous territories – particularly for financial services. The threat of deepfake voice to financial services...
Gartner predicts that 30% of Generative AI (GenAI) projects will be abandoned after proof of concept by the end of 2025. This leaves the financial services industry at a critical juncture. While most...
There’s no doubt that cyber threats targeting financial services are becoming increasingly sophisticated. Fraud, identity theft, and data breaches are rampant – and costly. According to a recent report by IBM, financial organizations...
🚀 Watch the on-demand stream of the U.S. Congressional hearing on AI Innovation in Financial Services and hear Elizabeth Osborne, COO of Great Lakes Credit Union, share insights on the impact of interface.ai’s...
interface.ai has been named in the recent Gartner Hype Cycle for Generative AI in Banking, 2024. This acknowledgment highlights interface.ai’s continuous commitment to driving technological advancements and delivering exceptional value to financial services. It...
What is an AI copilot? A copilot is a trusted expert that’s always at your side. In aviation, where the term originates, the copilot works as a team with the captain, communicating, coordinating,...
In banking and financial services, staying ahead of technological trends is crucial. The next generation of generative AI agents, specifically designed as knowledge assistants, are about to revolutionize the way banks and credit...
The use of and trust in AI go hand-in-hand. As financial institutions harness the power of conversational AI to transform self-service, it’s important to prioritize advanced security and privacy controls to ensure its...
In the dynamic landscape of financial services, financial institutions constantly seek innovative ways to enhance customer experience and operational efficiency. A popular strategy has been the adoption of live chat systems, which is...
Artificial Intelligence (AI) has revolutionized numerous industries, and the financial sector is no different. With its ability to enhance customer experiences and optimize operations, AI has become a game-changer for financial institutions. In...
As technology continues to advance, one thing becomes clearer each day: AI is not just a complementary software that can be added to your banking channels. Instead, AI is a powerful tool that...
The era of deep fake voices, manipulative enough to trick an individual into believing that they are interacting with a known entity, has become a national concern. This situation is particularly alarming for...
There have been a few significant trends in the financial industry over the past several years. One such trend is consolidation among Credit Unions and Community Banks. For instance, there were nearly 24k...
Why are AI-based Intelligent Virtual Assistants Better for Financial Institutions For banks, credit unions, and other financial institutions, providing high-quality customer support is essential for building and maintaining customer relationships. Traditionally, overflow contact...
Technologies that minimize operational inefficiencies while enhancing customer service are becoming increasingly crucial for financial institutions. Voice authentication is one such solution that uses advanced security measures to combat fraud while also improving...
After a detailed evaluation process of numerous players in the Artificial Intelligence (AI) space, we are very excited to announce that 19 Credit Union Leagues & Associations (overseeing 23 states) have endorsed interface.ai...
Introduction to Digital Customer Service Today, end consumers prefer to interact with friends, family, and colleagues over digital channels rather than traditional channels. These consumers expect to interact with businesses in the same...
With the ever-growing and doubling call volumes in the industries – the need for modern and automated solutions like Artificial Intelligence (AI) is more important than ever. As the COVID-19 virus descended in...
Digital banking has been around for a while – to keep at par with the growing customer demands and meet the expectations of digitally-savvy customers. Especially the post-pandemic period has seen many banks...
The cutting-edge technology—Artificial Intelligence (AI) and Machine Learning (ML) have impacted several industries and their processes, including banks, HR processes, hospitals, and many more. Gartner suggests that 37% of organizations have globally implemented...
Delivering an interactive and engaging customer support service is one of the topmost priorities of any business. With the ever-growing customer expectations, brands and businesses are under pressure to create and deliver super-personalized...
Call centers have been around for quite some time now. While many still employ a veritable army of agents, there are those who have moved up and achieved partial or complete call center...
Dover Federal Credit Union, serving over 43,000 members, is now offering 24×7 personalised support to all its members with interface.ai’s award-winning Artificial Intelligence-powered Phone Banking. Dover Federal Credit Union’s AI-powered Phone Banking, ‘Beau‘,...
For Financial Institutions, choosing the right vendor for Intelligent Virtual Assistant(IVA) technology involves various factors. In this blog, we will deep dive into Pricing. Pricing plays a critical role in the decision-making of...
Allegacy Federal Credit Union (Allegacy), one of the largest credit unions in North Carolina, serving over 163,000 members, will offer 24×7 personalized support to all its members with interface.ai’s award-winning Intelligent Virtual Assistant...
The IVA provider’s services will further enhance NSE’s ability to process queries related to application status and requests, amongst others, thereby increasing overall efficiency India, September, 28th, 2021: interface.ai, a Silicon Valley-based Intelligent...
America’s Credit Union (ACU), based in Dupont, WA, and serving over 40,000 members, will offer 24×7 personalized support to all its members with interface.ai’s award-winning Intelligent Virtual Assistant (IVA). America’s Credit Union’s IVA,...
Financial Institutions have always been in a dilemma of either choosing to offer the best customer experience or the highest safety standards. interface.ai is permanently putting an end to this dilemma by introducing...
Southland Credit Union, a $1 billion California credit union serving over 60,000 members, will offer 24×7 personalized support to all its members with interface.ai’s award-winning Intelligent Virtual Assistant (IVA). Southland Credit Union’s IVA,...
Hundreds of FIs are in the process of signing up for interface.ai’s Artificial Intelligence-Powered Call Center. Just this past couple of weeks, 12 more Financial Institutions have signed up for this transformative solution...
For Financial Institutions, choosing the right vendor for Intelligent Virtual Assistant(IVA) technology involves various factors. In this blog, we will deep dive into Pricing. Pricing plays a critical role in the decision-making of...
Marine Credit Union, a CU based in Wisconsinwith over $1 B in assets has partnered with interface.ai to significantly enhance member experiences and operational efficiencies using interface.ai’s award-winning Artificial Intelligence-Powered Intelligent Virtual Assistant...
Ent Credit Union, a CU based in Colorado with over $8 B in assets has partnered with interface.ai to significantly enhance member experiences and operational efficiencies using interface.ai’s award-winning Artificial Intelligence-Powered Intelligent Virtual...
Guardian Credit Union,a CU based in Alabama with over $719 MM in assets has partnered with interface.ai to significantly enhance member experiences and operational efficiencies using interface.ai’s award-winning Artificial Intelligence-Powered Intelligent Virtual Assistant...
Hiring, training, and retaining employees at the banking call centers have been recurring challenges. However, this problem has been exacerbated post the pandemic due to the sustained increase in call volumes, and the...
Credit Union community is rapidly adopting Artificial Intelligence-powered Intelligent Virtual Assistants(IVAs). Just in the past week, 2 Credit Unions have signed up for interface.ai’s award-winning IVA to enhance their operational efficiencies and member...
Allegacy Federal Credit Union,a CU based in North Carolina with over $1.9 B in assets has partnered with interface.ai to significantly enhance member experiences and operational efficiencies using interface.ai’s award-winning Artificial Intelligence-Powered Intelligent...
The Importance of getting the AI Implementation right In the financial ecosystem, Artificial Intelligence (AI) is no longer a futuristic ideal. With the pandemic outbreak, many banks and financial institutions throughout the world...
With IVA adoption rapidly rising among Financial Institutions, here are the key reasons why FIs are preferring interface.ai over other IVA vendors.
Webforms have been around for a long time, and they are crucial to acquire data that is essential to businesses and their success. It is the interpretation of such data that helps businesses...
Call centers are flooded with service requests and product queries without a break. Companies are now increasingly relying on artificial intelligence systems to help them administer support teams without compromising on quality and...
Consumer support is vital to the sustenance of any business. The satisfaction of customers is the single biggest driver of growth and revenue. However, deep penetration of technology and industry has enhanced financial...
Banks and financial institutions extending debt to the consumer are constantly faced with the need to reach out to defaulters who require continuous reminders for the banks to be able to recover money....
The banking sector is now more inclined at leveraging artificial intelligence technologies to improve efficiencies and design exceedingly accurate systems to help manage the large volumes of data that are consumed by these...
The Banking System in Bytes Banking is one of the oldest and most traditional businesses in the world and yet one of the fastest in adopting new technologies. Banking began transcending from boxes...
Introducing machine learning and artificial intelligence to banks The extreme levels of precision that banks require while managing vast amounts of information acquired from consumers, dealing with transactions, inquiries, and much more can...
Independence amongst consumers has seen a meteoric rise with technology as it enables them to see and do more. Technology has allowed control to trickle down from enterprises and into the hands of...
Artificial intelligence, unlike human intelligence, is not bound by the limits of Darwinism. Processes, often mundane, requiring endless human hours can be wrapped up within minutes through the integration of AI into the...
Webforms have been the backbone of online targeted data delivery for a long time, with most websites containing some manner of it to help process data better through a labyrinth of preferences and...
Recently Neighborhood Credit Union (NCU), a Dallas-based Credit Union with over $1B assets, has launched ‘Nick’ an AI-powered Intelligent Virtual Assistant, on its call center. How is Nick helping NCU? Nick is set...
In the financial ecosystem, with everyone offering nearly the same products and services, there is less room to compete on price; the experience customers have with their financial institutions is what differentiates one...
With technology changing at lightning speed, and members’ expectations around user experience and efficient, seamless interactions increasing, are you keeping up? Come and hear how artificial intelligence is helping credit unions transform member...
Pasadena Service Federal Credit Union(PSFCU) has taken the first step in incorporating Artificial Intelligence(AI) to upgrade member experience from digital to intelligent. For this initiative, PSFCU has partnered with interface.ai’s award-winning Intelligent Virtual...
Technological developments have revolutionized the way organizations and businesses operate in multiple verticals, including the Human Resource (HR) department. Artificial Intelligence or AI in HR has made organizations function much better because AI...
University Credit Union has launched Royce on its Call Center to help members get answers to their questions with high accuracy and no wait times.
Banks and credit unions drive significant portions of their revenues through products such as credit cards, mortgages,& personal loans. These products help financial institutions improve their footprint with current customers and also acquire...
interface.ai has been selected as a finalist in the Callahan Innovation Series 2021, in the member experience category. Each year, the Callahan Innovation Series looks for the most innovative players empowering the Credit...
Artificial Intelligence (AI) and Machine Learning (ML) technologies are comparatively ubiquitous today, as they are changing and revolutionizing the shape of several business operations. Over the past decade, AI technology has impacted almost...
Modern technologies, such as Artificial Intelligence (AI) and Machine Learning, have automated several processes in the industries, including call center automation, recruiting and hiring, customer service, and debt collection. Artificial Intelligence or AI...
[San Francisco, California], [February 16, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant(IVA) provider for financial institutions, announced that Share One customers can now launch their IVA in less than 2 weeks to...
Artificial Intelligence is making its mark and influencing several areas, including customer service support. As a result, AI is significantly changing how we interact with companies, perform our jobs, and day-to-day operations. AI...
Help and guidance are very crucial in the sales industry. Often salespeople waste a lot of time chasing the wrong or unideal deals or administrative work without having proper guidance to understand what...
Artificial Intelligence has numerous applications in the financial and banking sectors, including automation of call center operations. Call centers have an innovative environment. It uses high-tech technology, including customer-centric software solutions and audio...
‘People helping people’ was the philosophy the credit union movement was founded on. It has been over a hundred years since the incorporation of the First Credit Union in the US – still,...
University Credit Union (UCU), based in Los Angeles and serving over 41,000 members of the university community, had embarked on a mission to enable the most seamless banking experience for its members through...
Artificial Intelligence is rapidly changing and transforming the banking and other financial sectors. As a result, banks are known to be the leading edge at adopting innovative technologies to assist their front-end and...
[San Francisco, California], [January 28, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant (IVA) provider for financial institutions, announced today they joined the Symitar® Vendor Integration Program (VIP). Participation in the program will...
[San Francisco, California], [January 27, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant(IVA) provider for financial institutions, announced that Corelation customers can now launch their IVA in less than 2 weeks to transform...
The incorporation of Machine Learning (ML) and Artificial Intelligence (AI) in banking has rapidly increased in the past few years. Banking and other financial services are keenly adopting AI and other advanced data-science...
The call center industry has seen a rapid revolution in the past decade. New and evolving technologies like AI (Artificial Intelligence) have significantly impacted how call centers function and operate. To drive customer...
Over the years, technology has made banking more automated and convenient for the user. Digital technologies like net banking, virtual banking (Google Pay, PayPal, etc.), Chatbots have revolutionized digital transformation in the banking...
The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don’t have a call center system in place. Also, upgrading the existing call center will...
Karnataka-based Multi-State Cooperative Society- Tumkur Merchants Credit Cooperative Limited (TMCC), one of the fastest-growing financial institutions in the country with over Rs.1,000 Crore in assets, aims to offer Artificial Intelligent powered banking experiences...
One thing is certain, offering exceptional customer experience is always the foremost agenda for financial institutions. Providing exceptional customer experience is at the core of their offering and is crucial for them to...
interface.ai, a leading Intelligent Virtual Assistant (IVA) provider for financial institutions, announced a strategic partnership with Glia, a leading provider of Digital Customer Service. Today, Financial Institutions are challenged to manage the ever-rising...
Press Release: Dec 08, 2020- San Mateo, California (Source – PRNewswire ) Neighborhood Credit Union, based in Dallas and serving over 56,000 members, announced that it has embarked on a mission to enable...
(Author: Srinivas Njay, Founder & CEO, interface.ai) Introduction Over the past few months, the adoption of Intelligent Virtual Assistants (IVA) has skyrocketed among Financial Institutions. This rapid increase in adoption was triggered by...
(Guest Blog by Dr. David Tuyo, CEO, University Credit Union ; Originally Posted by CUInsight ) Despite all the excitement around innovations in fintech, larger and more traditional financial institutions are typically a...
Today, on the occasion of the International Credit Union Day, I wanted to take a moment to revisit the history of the credit union movement in the United States & truly appreciate the...
Debt collection remains one of the top challenges facing financial institutions today. Due to their business nature, financial institutions regularly undertake risks such as delinquencies & defaults associated with lending. Global consumer debt...
Press Release: July 22, 2020- San Mateo, California (Source- PRNewswire) University Credit Union (UCU), based in Los Angeles and serving over 41,000 members of the university community, announced that it has embarked on...
With social distancing has become a new norm, digital banking is key for banks to stay connected with their customers. In the month of April 2020, digital banking apps in the US experienced...
Debt collection remains as one of the top challenges for financial institutions to manage their business profitability and it remains a manually intensive task. Banks often offload this activity to third party debt...
On 28-May 2020, Bank innovation published an article titled ‘Tech Focus: Do chatbots have a long-term future after COVID-19 bump?’ in collaboration with interface.ai, Aite Group – the financial services research firm and...
The COVID Pandemic has created a seismic shift in businesses and how they are run. Brands have had to rethink ways in which to service the customers while still being considerate towards their...
Integration of AI in Contact centers can keep employees safe, provide reliable customer service, and reduce customer wait time
Overdraft fees in traditional banks are shrinking with the advent of challenger banks and regulatory scrutiny. AI Virtual assistants can help increase this revenue by offering advisory services to customers
AI powered Digital Assistant can help in reducing operational burden on Financial Institutions with instant call centers.
Financial institutions should ask potential AI vendors a number of questions before they settle on the right partner. See a some of the questions and potential answers here
The coronavirus outbreak is already impacting financial markets and this has an immediate effect on the core business of financial institutions. Virtual Assistant can help in automating support operations for financial institutions during pandemic situations.
Frontline staff can be more productive if they are empowered with virtual assistants that help them to spend more time selling the products rather than on administrative tasks
financial education can be best achieved through the banking digital assistant. Digital assistants are present across every channel where the customer is, it can offer financial advice in a non-intrusive way.
Customer onboarding using AI virtual assistants can increase customer lifetime value
Employee digital assistants can improve employee engagement while improving several HR process like on-boarding, training, survey, appraisal and exits
Digital assistants can fix the fundamental issues within contact centers brought on by low employee engagement by improving employee satisfaction, alleviate the work pressure, meaningfully engage employees, while still reducing cost and improving the bottom-line.
Conversation interfaces are improving brand perception and engagement of banks by making information accessible, recommending financial products, 24/7 support, and proactive customer interaction
Digital assistants can best serve the next generation of users by overcoming the frustrations of IVR
Digital Assistants can help banks boost revenue through discovery , recommendation, up-selling, cross-selling, and faster conversion
Today, most Credit unions are looking to enhance customer experience, while attempting to reduce costs, boost revenues and improve operational efficiencies. Digital Assistants help them to achieve all these objectives seamlessly.
Convenience is a top priority for consumers on mobile channels. When we use our smartphones, we expect things to be done quickly & easily. Digital assistants combine natural language understanding with deep domain knowledge, so the voice command can directly be translated into the desired action.
It’s the age of “Digital Darwinism”, an era where technology disruption is evolving at a faster pace than the ability of businesses and customers to adapt. However, technology disruption like Artificial Intelligence (AI)...
With so much hype around Artificial Intelligence, it is important to discuss the benefits of AI to customers of a financial organization. Here are 19 ways AI tech Improves Customer Service (CS) and...
We’re in an era where everything is either data-driven or old school. To avoid being the latter, the uses of artificial intelligence (AI), machine learning (ML) and predictive analytics (PA) in banking and...
AI in E-commerce Artificial intelligence has made tidal advances within all fields it has touched, this path-breaking technology has taken on the role of a super-intelligent being – and what was once rudimentary...
We live in an age of customer centricity……Where banking customers expect their ‘personal digital banks’ to know who they are, what they need, what they want, and what they prefer.…Where they expect a...
Every business knows that technology stagnation in an ever-evolving market environment could risk being sidelined. In this digital age, banks and financial institutes need to realize that digital disruption in the industry is...
AI Produces Unfathomable Results Artificial intelligence is the hottest topic we’ve got doing the rounds as of the last two years. From small business owners to FANG (Facebook, Amazon, Netflix & Google) even,...
“I’d like to subscribe to your bank’s new investment plan. It sounds cool!”, gushed the millennial, who was trying to devise the best investment plan according to his earnings. The AI Chabot of...
Conversational AI Solution Series Who is Jane Smith? Jane is a New York-based lawyer who lives in the middle-income neighborhood of Queens. She is an American earning an average annual income of $74,664...
E-commerce business is one of the most promising businesses in the present era. The e-commerce industry has blossomed to 24 million online stores out of which, only 650,000 stores are generating sales of...
Why are Banks & Credit Unions looking at the power of AI Banks and credit unions have always been on the lookout for innovative and interactive ways to reach out to and communicate...
This article was written as part of the SEMrush Big Blogging Contest How would you define exceptional customer experience (CX)?Does it mean……Offering a product that your customers’ need but don’t know yet?…Providing a...
In part 2 of the series on GDPR implications for banks using chatbots, we discuss the most recent amendments to the GDPR, common gaps in GDPR compliance and requirements specific to banks implementing...
AI in Business.Where we’re going, and just how we plan on getting there Present-day, we’re looking at some real radical changes that most of us had little to no idea could even take...
Smart, conversational e-commerce saves the day Selling products and services is easier said than done. With changes in customer demands, preferences and when your business has a looming presence in various geographical locations;...
“Smart speakers, connected appliances, voice assistant, smartphones and beyond. I believe that the world is quickly shifting from a place of texting, typing and swiping to one of audio/voice as navigation and user...
Who is the digitally empowered banking customer? In the near future, the most potential market segment will mainly comprise of ‘millennials on the move’. Resonating with millennials is as much an art as...
AI Can Do it All. Why ‘specialization is Only for Insects’ There’s been a few great articles and blogs on the current state of AI in regard to our timeline and where we...
It has taken quite long for Artificial Intelligence to transition from fiction to reality. In the last 1 year, AI has had a measurable impact on a number of businesses and continues to...
No predictable income, no bank account, no credit, no sustained living! This about sums up the situation for community residents in Tchula, a small town in Homes County, Mississippi. Take a moment to...
That Revolutionary AI Technology “Customers who bought this item also bought.”“Based on your shopping preferences, you may also be interested in.” “We’ve got a personalized deal, catered for you.” How often have we...
“Spectacular achievement is always preceded by unspectacular preparation.” -Robert Schuller. Well, GDPR is here! It has been in effect for more than three months. Since its implementation, GDPR has created not so pleasant...
AI in software testing ushers in new developments Stark and Stellar developments in AI With stark developments in the technological industry and stellar developments within the realm of AI in testing; AI and...
Good Banking Experiences When was the last time we had a thoroughly good banking experience? Now, I don’t mean stoked over the moon, take that roller coaster over and over again kind of...
How do we interact with computers today? There are a lot of challenges to get things done in spite of access to immense processing power, information, and services at our disposal. Can we...
Texas Dow Employees Credit Union (TDECU), a texas-based credit union with assets over $3 billion, implements interface.ai’s AI-Powered Digital Assistant, helping drive the conversion rate to 42% with first-time bankers. Coaching and guiding...
Anyone who follows recent trends of Artificial Intelligence( AI) and Machine Learning (ML) is aware of the fact that both of these technologies have made its presence inevitable in the field of entrepreneurship....
Is AI for SME’s a Possibility? I was having a discussion at the workplace with my colleague, George – on the uses of AI within different industries. George is a tech guy, he’s...
AI-Powered E-Commerce. Empowered E-Commerce If you’re an E-commerce business looking to make the most out of your online user interface, experience, and user data, maybe it’s time you thought about investing in AI-powered...
Easier and faster software development is the dream of every coder who works on developing software. Such an ever longed dream of developers is all set to come true, with Artificial Intelligence (AI)...
Artificial Intelligence (AI) is no more a buzzword for this technology-driven world of the 21st century. It has been in the limelight in recent years with various uses in our daily lives. The...
Since the inception of the term Artificial Intelligence (AI) in 1956 by John McCarthy, it has revolutionized the way businesses function. The last 60 years of research on this technology has transformed it...
Though it seems that we are just a few months away from reaching 2020, those few months are never ordinary in the field of software development. Here is how the next six months...
Software programmers are always in high demand in every enterprise irrespective of the industry or the target audience. This class of professionals design and run software which make businesses reach and serve their...
As recent as developments seem in the world of AI, the long and winding road of artificial intelligence formally began as far back as the mid-1950s at a nice little place called The...
With six months left for that infamous 2020 countdown; it’s more prevalent now, more than ever that we’re living in a time where disruption, innovation and technology is bound to change the way...
There are often articles that begin with a definition or quote. We’ve all been privy to and seen this happen at some point through the course of our reading lives. This trend started...
There is plenty of hype around Artificial Intelligence (AI) and Robotic Process Automation (RPA) in the present time. Both of these technologies are gaining high popularity in the world of entrepreneurship all because...
RPA enterprises greeted by conversation AI revolution We live in such a machine-centric generation where the robots like Sophia have been awarded citizenship of Saudi Arabia. This is not less than a critical...
Engage & reach out to a defined target audience as you convert those leads into definite customers. AI-powered CRM helps translate to effective lead nurturing in a digital age. AI-Powered Lead Generation –...
Artificial Intelligence or AI is no longer just a concept. In the year 2019, AI has become an essential transformation for enterprises of all domains. AI can automate human tasks while leaving no...
A healthy relationship with customers is the key to success for organizations across all domains. But maintaining a meaningful relationship with customers is an ask that constantly challenges decision makers and customer-centered organizations....
The Magical combination of AI and CRM (More magical than Arabian Nights!) Do you think magic can happen only when Aladdin meets Genie? Well, there are some real-life magical combinations which are more...
Enterprises around the globe are growing at a pace which is faster than ever before. The touch of technology is making businesses hit its new vertices faster while leaving the competition tougher for...
Activate your CRM through AI With larger budgets & a lot more attention being given to CRM software and AI; making the most of a business opportunity in a digital age is pretty...
Businesses are looking to understand their customers a whole lot better. In an age that’s data and detail specific, we’re able to draw a magnifying glass on our customer with the help of...
Is your CRM Smart Enough to Contribute in Revenue Generation? The rapidly increasing competition increases the intense pressure on present day enterprises to become more pressure to become more agile and responsive to...
Artificial intelligence. Learning through creativity, curiosity & fun We’re all always trying to make a huge impact in regard to the things we do. Over the course of time, we uncover the skills...
Food for Thought. Artificial intelligence in our burgers & coffees. It’s no secret, as a society, we’re rapidly headed towards a digital superintelligence. With the likes of Facebook, Amazon & Google; we’re looking...
“I hate to think of it as AI…artificial intelligence, I call it Alibaba intelligence.” At a recent tech conference in Shanghai, Alibaba co-founder, Jack Ma, and Tesla CEO, Elon musk talk to us...
AI = A presentist. Presentist: To live in the present. We’re often too caught up on the past, ask any war veteran who’s worth his salt and he’d concur the same. However with...
Artificial intelligence. Speed & progress. We’re all pretty up to speed with the progress that AI has made in the last four decades. Whether it’s in regard to the state, personal, and professional...
AI is all set to affect our industries Artificial intelligence will affect us, how we allow the impact of this technology influence our lives aren’t’ really up to us anymore, but we can...
Transforming the banking industry.Traditional to non-traditional banks. We’ve seen how applications like Amazon and WeChat have changed the landscape when it comes to banking on the daily and reaching out to a different...
AI helps us cope with the changing insurance landscape The use of AI within all industries, large and small is somewhat of a debate in 2019. A few argue that their uses are...
Let’s Get Things Straight with AI-powered Digital Assistants Since we are not robots, we can’t always perform well.-Son Heung-min Let’s get a few things straight. We’ve got a couple of people at the...
AI-Powered Digitally Assistants People aren’t interested in you, or in me either; god forbid. People are however interested in themselves, and how everyday changes within their environment go onto impact their lives. We’ve...
Fintech. AI in banking About 10 years ago, post the financial crisis, you had a lot of people, essentially newly minted computer science graduates that were looking for jobs or were essentially redundant...
Artificial Intelligence (AI) is the future of the banking industry. AI has disrupted various industries, and banking is one of those in which the maximum potential is found. Research on AI in banking...
AI in Business We’ve all made our way into 2019 and we’re witnessing Artificial intelligence (AI) steadily continue its way from what was once ‘conceived in labs’ and closed off walls, making its...
Intelligent & informed. Supercharge your CRM with AI. Manage data a lot more efficiently. Make the most of your business opportunities. Follow up on every sales lead and multiply your customer delight. More...
Conversational Artificial Intelligence or AI empowers enterprises to engage chatbots, messaging applications or virtual assistants to build relationships with customers which are engaging and fruitful. This cutting-edge technology is spreading across every industry...
Human-like interactions for improved Enterprises Solutions Conversational Artificial Intelligence or AI is the underlying technology and behind the building of Virtual Assistants. Conversational AI is an application of the broader spectrum of AI....
It’s that time of the year again! Jane’s calendar is marked for April 15th. Her morning coffee today does not seem refreshing as her thoughts float towards the dreadful tax season approaching. She...
If you think measuring the ROI of an AI bot (ROAI) is simple? Think again! Can the performance of an AI bot be quantifiable? While an AI chatbot may not burn out handling...
Ever heard of El Cobrador del Frac? They were ‘debt collectors in top hats and tails’ – literally! At the height of a financial crisis (such as the one in 2008), debts are...
Gartner predicts that in 2020, organizations using AI tech will achieve long-term success 4 times more than others. Considering the exponential expansion and influence of AI and its exceptional value, adopting this technology...
Institutions served
Call containment
Monthly interactions
Fewer escalations