Employee AI
Unlocking the Future: Unleashing the Potential of Artificial Intelligence in Banking. Dive into the dynamic world of AI and its game-changing impact on the banking sector. From personalized customer experiences to fraud detection, witness how this groundbreaking technology is reshaping financial services for a smarter, more secure future.
AI for Credit Unions: What’s Hype vs What’s Working
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Ask ten vendors what AI will do for your credit union, and you’ll get ten different promises – most of them impossible. The truth? Some AI is already transforming how members experience their…
How AI Assist is Transforming Employee Productivity for Financial Institutions
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Rising service expectations are colliding with flat budgets and lean teams. For credit unions and community banks, the question isn’t whether to improve service – it’s how to do it efficiently, sustainably, and…
AI in Banking 2025: What Every Credit Union Executive Needs to Know
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In 2025, AI isn’t just shaping the future of banking – it’s defining who wins in the market. For credit unions, staying competitive means more than keeping pace with digital trends. It requires…
Inside Affidian Credit Union’s AI Story – Elevating Member Experience & Frontline Efficiency
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Discover how Affidian Credit Union leveraged AI-powered member service to improve support, boost efficiency, and scale for future growth. In a recent webinar with interface.ai, Affidian Credit Union partnered with interface.ai to share…
The Research Results Are In: How Employee Agent Assist Empowers Credit Unions & Community Banks
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Credit unions and community banks face a balancing act today – delivering exceptional member service while maintaining operational efficiency. Emerging research from the 2025 study “Generative AI at Work” published in The Quarterly…
The Best AI Doesn’t Replace Agents – It Supercharges Their Performance
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Artificial intelligence has often been met with skepticism in customer service, with concerns about job displacement and depersonalized interactions. However, this narrative misses the potential of AI when implemented effectively. The best AI…
Sphere for Employees – The Agentic AI Copilot Transforming Efficiency & Experience in Financial Services
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Frontline staff in banks and credit unions have to maintain a (seemingly) impossible balance. On the one hand, rising customer expectations challenge them to deliver evermore knowledgeable and personalized service across channels. On…
Facing High Call Center Attrition? Here’s How to Retain Your Best Talent
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Call center attrition in North America is shockingly high. The pandemic triggered a wave of resignations across industries and roles, with customer service and support being particularly hard-hit. Unfortunately, this doesn’t appear to…
