The BankGPT platform

Agentic AI for personal finance

Empower every bank and credit union customer with a 24/7, multilingual AI financial expert—anytime, anywhere.
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See it in action

100+

credit unions & community banks

1.5M+

conversations a day

140M

Americans in our market

99.99%

uptime

Trusted by 100+ credit unions & community banks
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Top 8 Contact Center Requests Perfect for Agentic AI Automation

Old AI delivered responses. Agentic AI delivers resolutions.

Read on

A practical guide to scaling self-service AI in credit unions and community banks

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Return on Effort (RoE)

The Missing Metric for Credit Unions & Community Banks
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The 2025 Credit Union AI Trend Report

The AI trends rising, fading and working in 2025 and beyond.
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Beyond the Traditional IVR

How to transform contact centers with Voice AI built for banking
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Balancing AI Efficiency with Human Touch

How credit unions and community banks are using AI power while retaining the personal connection.
Read on
Solutions

One platform for every financial conversation

Seven agentic surfaces on one grounded platform — each one built for a moment in your member’s financial life.

For your members
When they call at 2am
Agentic Voice AI
Natural, unscripted conversations at the level of a seasoned contact center agent — 24/7, in 100+ languages.
Learn more
When they’re on your website
Agentic Chat AI
A ChatGPT-like experience in your website and mobile app — answers, forms, and transactions without redirection.
Learn more
Coming soon
When they log in
Agentic Online Banking
Replaces the windows-icons-menus era of online banking with a conversational, truly autonomous experience.
Coming soon
Every day, without asking
Agentic Personal Finance App
Puts each member’s personal finances on autopilot — an agent that watches, plans, and acts on their behalf.
Behind every teller
Agentic Employee AI
Grounded answers and automated tasks for every employee — humans elevated, not replaced.
Learn more
Alpha
When money gets tight
Agentic Smart Collections
Cure early-stage delinquency with empathy and precision across voice, SMS, and email.
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When someone else tries
Fraud Prevention AI
Multi-point caller ID forensics and device biometrics — industry-leading protection without friction.
Learn more
Coming soon
When a human should step in
Agentic Contact Center — Nexus
AI owns the conversation end to end; human expertise arrives in seconds. No transfers, no hold queues.
Agentic BankGPT Platform
The Foundation for Autonomous Banking

Advanced LLMs paired with grounded, auditable knowledge — accurate, script-free resolutions you can put in front of regulators.

Real-time compliance

Trained on NCUA and FFIEC regulations to detect violations and restrict risky content instantly.

Frictionless security

Biometric verification to adaptive risk-based authentication — protection without slowing members down.

Smarter analytics

AI-powered summaries and sentiment analysis turn every conversation into strategy.

Total control

Role-based access, advanced LLM routing, and SSO in one unified dashboard.

0+
credit unions and
community banks
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Don’t just take out word for it -- Hear from our happy customers
Read or watch customer stories
60% call automation
“Our AI voice agent consistently handles over 60% of total inbound calls during business hours and over 75% after business hours.”
Elizabeth Osborne

COO
300 agent hours saved per month
As a community bank, serving primarily island nations, we’ve always been digitally focused. Whether we’re thinking about meeting our most…
Edward Barcinas

VP, Project Management
$6.6m annual revenue enabled
From our evaluation, it is clear that interface.ai is far ahead of even the second best vendor operating in the Intelligent…
Estela Nagahashi

EVP, COO
80% after-hours call automation
Dupaco Community Credit Union Sets the Standard for Fraud Prevention & Member Service with AI The challenge Dupaco faced: increasingly sophisticated fraud threats …
Todd Link

Chief Risk Officer
$800K saved per year
WEOKIE Federal Credit Union Transforms Member and Agent Experience with IVR to Voice AI Upgrade.The challenge WEOKIE faced: surging call volumes, long wait times, and high agent attrition…
Rhonda Neathery

VP, Digital Branch
70% call automated
Del-One Federal Credit Union Automates More Than ⅔ of Member Service Inquiries with Voice & Chat AI. The challenge Del-One needed to manage rising call volumes …
Horacio Garcia-Korosec

Director of Member Experience & Strategy
ACU now delivers 24/7 support
“The possibilities with interface.ai on the automation we could achieve, the customizations possible with the solution, the impact enabled for…”
Troy Kyle

Chief Information Officer
AI-powered Voice and Chat Agent provide 24/7 support
The experience that interface.ai was offering was far superior than the other AI platforms…
James Chang

Chief Executive Officer
Automates 90% of Calls and Saves $4.4m with Voice AI
“Our call handling rates increased from 50% to 90% within 2 days of Nick’s deployment, which has allowed our agents to…
Carolyn Jordan

SVP, Remote Services & Member Development
$1.5m Operational cost saving
“We have achieved 40% call automation on day 1 of launch of ‘Beau’, our Intelligent Virtual Assistant, powered by interface.ai”
Travis Frey

Chief Technology & Security Officer
$1.5m Operational cost saving
“The team at Keypoint was greatly impressed by what interface.ai was able to offer currently and had laid out a detailed roadmap for the future…”
Josh Herzog

VP, Operations Experience & Payments
24/7 service, reduces call center strain
“We have been very impressed with the solution provided by interface.ai. The committee was blown away by the demo and what we can…”
Matthew Herrick

Senior Vice President Marketing & Financial Services,
24/7 support, automation, efficiency, and improved experiences.
“The IVA will free up our employees from working on transactional activities and enhance the quality of work, thus improving employee morale…”
Dan St. Hilaire

CEO
  • Agentic AI for personal finance

The hardest version of the agentic AI problem is someone’s money.

Real transactions, real regulation, no room for hallucination — at the scale of 1.5M+ conversations a day. If that’s the problem you want to work on, we’re hiring.

See open roles
Why interface.ai

AI platform prebuilt to work with banking systems from day 1

With over 40 integrations already available, you can seamlessly connect to core banking, CRMs, payment gateways, and more – unlocking efficiency and innovation instantly.
Book a demo to see the industry's most advanced AI agents in action