interface.ai Unveils Q1 2025 Release: Transforming Banking AI with Dynamic Knowledge, Cloned AI Voices, and Device Biometric Authentication
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San Jose, CA, Feb 28, 2025 – interface.ai is thrilled to announce its Q1 2025 product release, introducing a suite of new innovations designed to enhance AI-driven member & customer interactions. This release…
AI & Banking Fraud Detection: How Institutions Are Fighting Back in 2025
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Fraudsters are evolving in financial services – but so are the defenses. In 2025, the battle against banking fraud is more complex than ever. With cybercriminals using AI-powered tools to create deepfake identities,…
Breaking Down AI Myths in Financial Services: What’s Fact & What’s Fiction
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AI is transforming financial services, helping banks and credit unions automate routine tasks, improve security, and enhance customer experience. Yet, despite its growing adoption, misconceptions about AI remain widespread – slowing down progress…
Upgrading IVR to Voice AI – What Really Happens When Financial Institutions Make the Switch
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The era of static IVRs is coming to an end. Once a staple in banking, IVR systems haven’t evolved to meet the expectations of modern consumers. Customers find them frustrating at best, and…
How AI Transformed Fraud Prevention & Member Services at Dupaco Community Credit Union
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In our recent live webinar – ‘How Dupaco Community Credit Union Sets the Standard for Fraud Prevention and Member Experience with AI’ – we were joined by Todd Link (Chief Risk Officer, Dupaco),…
Financial Services Customer Experience Trends for 2025
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The financial services industry is at a pivotal moment, where rapid technological advancements, evolving consumer expectations, and intensified competition are reshaping customer experience (CX). As we enter 2025, staying ahead means not just…
The Guide to Banking Personalization – What Top Financial Institutions are Doing Differently
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Table of Contents Introduction Personalization in banking is no longer a “nice-to-have”; it has become a critical factor for financial institutions to remain competitive in an increasingly digital-first world. Customers and members today…
Top 5 Customer Service Trends 2025: What to Expect and How to Prepare
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The customer service landscape is continuously evolving, shaped by rapid technological advancements and changing consumer expectations. As we approach 2025, the customer service industry trends promise to revolutionize how businesses interact with their…
