The Credit Union Member Journey: What is it and How to Optimize it
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Table of Contents Introduction Every member’s journey tells a story – of trust built, challenges overcome, and value delivered. For credit unions, mastering this journey is more than just good business; it’s the…
The Best AI Doesn’t Replace Agents – It Supercharges Their Performance
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Artificial intelligence has often been met with skepticism in customer service, with concerns about job displacement and depersonalized interactions. However, this narrative misses the potential of AI when implemented effectively. The best AI…
Unlocking AI ROI – How interface.ai Transforms a Costly Call Center into a Revenue Driver
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Call centers are a constant balancing act for financial services. Institutions must strive to maintain exceptional customer service while managing rising operational expenses. Traditional solutions often involve increasing team size or outsourcing, but…
Boost Member Retention: Top 4 Strategies to Drive Credit Union Growth
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The year 2024 began on a strong note for U.S. credit unions, with membership surpassing 142 million in January and continuing with a 2.4% growth in the second quarter. At first glance, these…
Agentic AI vs Generative AI: How Are They Different?
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Artificial intelligence has become a critical technology across almost every industry, powering groundbreaking advancements in efficiency, creativity, and automation. Among the many branches of AI, Agentic AI vs Generative AI stand out as…
AI-Powered Device Biometrics – Watch the Industry-First Innovation in Action
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At interface.ai, we’re reimagining what secure AI banking looks like. With the recent launch of our AI-powered device biometrics, we’ve made security seamless by integrating Face ID and Fingerprint ID capabilities directly into…
How Banks and Credit Unions are Improving Agent Productivity
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Anyone working in customer service understands just how critical agent productivity is to a team’s success. When productivity is low, response and wait times inevitably increase, resulting in poor customer satisfaction. But the…
Traditional AI vs Generative AI: Which Best Serves Financial Institutions Today?
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It’s no easy feat keeping up with the development of AI – but it’s essential. The adoption of AI is predicted to add $170bn to banks’ profits in the next five years, according…
