AI is reshaping how credit unions engage members, support staff, and drive growth. But where does your institution stand in your AI journey? Fill out this scorecard to find out, and share with your team!
We have replaced our phone IVR with an AI-powered voice assistant
Our AI assistant consistently handles at least 50% of incoming calls without needing a human agent.
We provide AI voice support in both English and native Spanish.
Our members can complete secure tasks (e.g., transfers, loan applications) through our automated phone system.
We’ve replaced after-hours outsourcing with AI-powered 24/7 self-service, reducing overhead costs.
Our AI Voice solution uses device biometrics and caller ID verification to authenticate members and prevent fraud.
Members can get help instantly through an AI chat assistant on our website or digital banking platform.
Our chat AI can complete secure actions for our members like balance checks, transfers, and loan payments.
Our AI chat assistant is end to end Generative AI enabled – it auto learns and updates when our policies, products, or FAQs change – no manual updates required.
We provide frontline staff with an AI Co-Pilot that helps them answer questions more quickly and accurately
Our Frontline AI Co-Pilot can automate actions like block credit cards and update addresses across systems.
Our AI assistant helps new hires get up to speed faster, reducing overall training time.
We’ve reduced average handle time (AHT) by giving frontline staff better access to information and tools.
Just getting started
You’ve taken the first steps toward exploring AI, but there’s significant room to grow. Key opportunities likely remain in streamlining service, improving internal efficiency, and enhancing the member experience.
You’ve taken the first steps toward exploring AI, but there’s significant room to grow. Key opportunities likely remain in streamlining service, improving internal efficiency, and enhancing the member experience.
You’ve laid the groundwork and started to see early value from AI. The next step is to expand adoption, improve consistency across channels, and turn individual successes into a broader, more connected strategy.
You’re well on your way to delivering value with AI across multiple areas. To maintain momentum and keep up with evolving member expectations, continued optimization and innovation will be essential.
You’re leading the charge – but leadership doesn’t mean the work is done. Staying ahead will require ongoing refinement, experimentation, and a long-term AI strategy that evolves with changing member expectations and evolving AI.
Whether you’re early in your AI journey or already seeing strong results, there’s always room to go further – and faster. The most successful credit unions are those that not only adopt AI, but continuously evolve how they use it to support members, empower staff, and reduce operational strain.
At interface.ai, we provide AI agents and co-pilots exclusively for credit unions and community banks. We’ve helped over 100 financial institutions improve member experience, cut costs, and drive scalable growth.
