Facing Hiring Challenges At Your Call Center? Insights from Banking Survey & How AI Is Helping
Hiring, training, and retaining employees at the banking call centers have been recurring challenges.
However, this problem has been exacerbated post the pandemic due to the sustained increase in call volumes, and the introduction of stimulus checks.
Banks Preferred Solution : AI-Powered Call Center
FIs across the nation are leveraging interface.ai‘s Intelligent Virtual Assistant on their Call Center to seamlessly manage the increased calls, improve service levels & enhance staff morale.
AI Insights for Credit Union & Community Bank Leaders
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Voice AI vs. Traditional IVR: What Credit Unions Should Know
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For decades, traditional IVR (Interactive Voice Response) systems have been the backbone of contact centers in financial services, including credit unions. These systems greet callers with pre-recorded menus such as “Press 1 for…
Not All AI is Equal – A Framework for Evaluating Banking AI Agents
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For years, banks and credit unions have been promised “AI” that would transform service. But in reality, much of what’s been delivered are scripted bots in disguise. They look polished in a demo,…