AI Banking
Unlocking the Future: Unleashing the Potential of Artificial Intelligence in Banking. Dive into the dynamic world of AI and its game-changing impact on the banking sector. From personalized customer experiences to fraud detection, witness how this groundbreaking technology is reshaping financial services for a smarter, more secure future.
Fortify your AI Voice Agent and Call Center: How Caller ID Verification & Device Biometrics Redefine Fraud Prevention
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Introduction Financial institutions (FIs) – including banks and credit unions – continually face the challenge of protecting members’ sensitive information while offering simple, quick ways to access accounts. Legacy methods like solely asking…
AI Agent Use Cases: What Today’s Smartest AI Agents Can Actually Do
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If you’re reading this blog, chances are you’ve started hearing about the next big thing in AI: AI agents. They’re popping up everywhere — in industry headlines, at conferences, and in pitch decks…
Re-thinking Omni-Channel Strategy with Latest Advances in Generative AI and Agentic AI
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In today’s fast-paced financial services landscape, credit unions and community banks face a dual challenge: delivering exceptional customer experiences while keeping costs in check. Many institutions have adopted a multi-channel approach—chat, text, social…
Credit Union Membership Growth Strategies: What’s Working in 2025?
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Credit unions across the U.S. added approximately 1.9 million new members in 2024, according to the National Credit Union Administration (NCUA). But not all credit unions are seeing the benefits of this rising…
We Asked the Top AI Assistants What the Best Voice AI Platform is – They Said interface.ai
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In a market full of Voice AI platforms, how do you know what’s the best for your credit union? Instead of making the case ourselves, we let AI decide. We asked two of…
interface.ai Unveils Q1 2025 Release: Transforming Banking AI with Dynamic Knowledge, Cloned AI Voices, and Device Biometric Authentication
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San Jose, CA, Feb 28, 2025 – interface.ai is thrilled to announce its Q1 2025 product release, introducing a suite of new innovations designed to enhance AI-driven member & customer interactions. This release…
AI & Banking Fraud Detection: How Institutions Are Fighting Back in 2025
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Fraudsters are evolving in financial services – but so are the defenses. In 2025, the battle against banking fraud is more complex than ever. With cybercriminals using AI-powered tools to create deepfake identities,…
The Research Results Are In: How Employee Agent Assist Empowers Credit Unions & Community Banks
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Credit unions and community banks face a balancing act today – delivering exceptional member service while maintaining operational efficiency. Emerging research from the 2025 study “Generative AI at Work” published in The Quarterly…
