NCUCA

About the event

The NCUCA Conference, hosted by the National Credit Union Collections Alliance, is a premier gathering for credit union leaders focused on collections, risk management, and recovery strategies. The event brings together decision-makers from across the country to share best practices, explore emerging trends, and connect with peers shaping the future of credit union operations.

Stop by interface.ai’s Booth #75 to learn about Smart Collections – a multi-channel, agentic collections AI solution designed to help credit unions cure delinquency earlier, before accounts roll to later stages and recovery costs rise.

interface.ai speaking sessions:

Panel Session:
interface.ai joins the expert panel on “Empowering Your Contact Center, Branch, and Other Customer-Facing Channels for Seamless, Connected Service

Nov 18,

12:10pm

Speakers

Jack Chawla

VP, Product Marketing

Jessica Lovell

Director Of Customer Relations, SVP

Howard Meller

President/CEO

Danielle Green

Vice President, Retail Delivery

Brent Nelson

VP of the Virtual Communication Center

Case Study Talk Track A:
Jack Chawla, VP Product Marketing will be joined by Cherie Brown VP, Strategic Programs & Innovation at Neighborhood Credit Union to discuss the Case Study on “Not All AI is Equal: How Advanced Agentic AI Helps Automate Routine Service 24/7 and Frees Up Humans for Relationship Building”

Nov 18,

12:10pm

Speakers
Cherie Brown
VP, Strategic Programs and Innovation
Jack Chawla
VP, Product Marketing

Come meet the interface.ai team at booth #75 - we’d love to connect!

Srinivas Njay
CEO & Founder
Jack Chawla
VP, Product Marketing
Christopher Davis
BDR

Roundtable Session

Table 6
AI in Collections

Srinivas Njay

CEO and Founder, interface.ai

1. When the Agent Calls Back: Member Experience in AI-Powered Collections

2. Autonomous but Accountable: Compliance & Risk When AI Makes Collection Decisions

3. From Reactive to Predictive: Can Agentic AI Prevent Delinquency Before it Starts?

Raffle
Be sure to stop by Booth #75 for a chance to win a cool IVA bot

About interface.ai

interface.ai is a leading provider of AI Co-Pilots, AI Agents, and AI Operator solutions for credit unions and community banks. interface.ai solutions deliver a seamless, unified experience across voice, digital, and employee-assisted channels, all powered by a single AI brain that continuously learns and improves.
With over 1.5 million conversations a day and over 500 million conversations to date, interface.ai’s AI Banking Platform provides the foundation for the most robust, proven, and capable AI solutions