interface.ai Unveils Q1 2025 Release
San Jose, CA, Feb 28, 2025 – interface.ai is thrilled to announce its Q1 2025 product release, introducing a suite of new innovations designed to enhance AI-driven member & customer interactions. This release brings next-level automation, security, and personalization to financial institutions, delivering smarter self-service, seamless authentication, and AI-driven efficiency.
To showcase these advancements, interface.ai invites customers and partners to visit interface.ai at America’s Credit Union’s Governmental Affairs Conference 2025, March 2-6, 2025 from Washington, DC inside the Washington Convention Center, booth #1326 where they can experience these game-changing innovations in action.
Finding answers on financial institution websites has traditionally been cumbersome, with limited chatbot capabilities, complex navigation, and static FAQs. Dynamic Knowledge solves this with breakthrough Generative AI technology that retrieves real-time answers from websites and uploaded documents. This ensures customers get accurate, contextual responses without the friction – while keeping AI safety guardrails in place.
Customers can now bring their brand identity to life with Cloned AI Voice, a revolutionary feature that enables organizations to replicate any voice through a simple voice sample. Whether it’s a CEO, a well-known employee, or even a local celebrity, institutions can now personalize AI-driven voice interactions for a truly engaging customer experience.
Security doesn’t need to come at the cost of convenience with the introduction of Device Biometric Authentication. By leveraging fingerprint or facial recognition stored on a user’s device, this authentication method provides seamless, frictionless authentication while maintaining the highest security standards. Integrated into Voice and Chat AI, it enables fast and secure authentication via text- ensuring both ease of access and robust protection.
Smarter AI-driven experiences require real user insights. With interface.ai’s new User Feedback Collection feature, customers and members can opt-in to receive post-call text surveys after interacting with interface.ai’s Voice AI. These insights help continuously refine AI interactions, leading to higher customer satisfaction and smarter automation over time.
Card management with interface.ai goes beyond balance inquiries and transaction history. With AI-powered enhancements, financial institutions can now offer seamless self-service options, including limit increases, travel notices, and card activations – empowering customers with greater control and convenience.
As part of its commitment to continual innovation, interface.ai has enhanced its AI platform with improved Automatic Speech Recognition (ASR) for better barge-in response and latency, an updated TTD model for even greater accuracy, and an upgraded parser for smoother interactions. These advancements make AI-driven conversations faster, smarter, and more seamless than ever.
“AI is redefining how financial institutions engage with their customers and members, and with this release, we’re taking that transformation even further,” explained Srinivas Njay, CEO of interface.ai. “From real-time knowledge retrieval to frictionless authentication, we’re introducing innovations that not only enhance automation, but create more secure, seamless, and personalized experiences. Our vision is to make AI the most intuitive and effective digital channel for financial institutions, and this release is another major step toward that future.”
About interface.ai
interface.ai is a leading provider of AI Co-Pilots, AI Agents, and AI Operator solutions for Credit Unions and Community Banks. interface.ai solutions deliver a seamless, unified experience across voice, digital, and employee-assisted channels, all powered by a single AI brain that continuously learns and improves.
With over 1.5 million conversations a day and over 500 million conversations to date, interface.ai’s AI Banking Platform provides the foundation for the most robust, proven, and capable AI solutions.
Trusted by close to 100 Community Financial Institutions, interface.ai is dedicated to helping Community Financial Institutions achieve their mission of serving their communities with the best combination of AI and human touch.
