Artificial Intelligence in Call Center

Transform your call center from being a cost center to a revenue center

Automate

with 95% accuracy from day one, start automating your call center operations

Engage

The AI Assistant will engage, educate & enable customers to adopt new offerings

Grow

With insights into every conversation, the AI Assistant will use every opportunity to cross-sell your products automatically

What can the AI Call center do?

Same Number

interface.ai can integrate with your existing number or provide you with a new phone number

Human Like

Customers calling this number will talk to the Industry’s first Neural voice-powered AI assistant instantly

Instant Response

The AI Assistant will instantly respond to all customer questions

Staff Assistance

Frontline assistant will provide instant access to policies and procedures to your staff, when a call is transferred

Provide best in class experiences through

Human Level Understanding

Over 95% accuracy in understanding customer questions

Insights

Offers in-depth insights and is highly configurable enabling a high level of control on customer experience offered

Ability to Empathise

Built to understand the nuances of each interaction & empathize

Upsell & Cross Sell

Built with the ability to upsell & cross-sell in real time

Benefits

60% Call Volume Automated in 60 Days

Zero Call
Wait Times

Increased Call Center Productivity

Increased Engagement

Increased
Revenue

More Features

Integrations: Out of the box integrations with all major contact center systems

Authenticated Experiences: Multi-factor authentication supported

Advanced Analytics: Actionable insights to improve call center efficiencies, evolve products and understand your customers better

Knowledge Sharing: Instantly share knowledge to customers over text and other chat platforms which are pre-integrated

Seamless Callback: Ability to take call back requests from customers

Voice Biometrics: Built to support voice biometrics & instantly identify incoming calls at 99% accuracy

Expected ROI for your Financial Institution

1
2
The number of calls above are automatically calculated based on the number of customers served. You can edit the number of calls if necessary

Savings Opportunity

$0

New Revenue Opportunity

$0

  • Estimated Annually
  • 9-12 weeks Timeframe
  • 60 % calls automated

Note: Industry average cost per call considered is USD $10 (or about $1.5 per minute). New Revenue opportunities
identified in 6% of calls & calculated based on industry standards.

Setting up the AI Call Center

Setting up the AI call center is a breeze and is done in stages to ensure financial institutions see value from day one

STAGE 1

The AI Assistant is rapidly set up to respond to all informational questions

STAGE 2

Answers all types of questions and helps in executing transactions

Schedule demo

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