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Intelligent Virtual Assistant for Neighborhood Credit Union to Improve Call Handling Rates & Member Experience

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How NCU selected interface.ai as a partner

Read about NCU’s journey on picking interface.ai as their Intelligent Virtual Assistant(IVA) vendor.

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Impact and evolution of Nick

Read about how Nick is helping NCU enhance operational efficiency and member experience.

Other Case Studies

University Credit Union’s Intelligent Virtual Assistant.

“From our evaluation, it is clear that interface.ai is far ahead of even the second best vendor operating in the Intelligent...

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Security Service Credit Union’s Intelligent Virtual Assistant

“interface.ai is one of the very few platforms that can achieve 90%+ accuracy within just a few weeks”

Jay Tkachuk

Senior VP, Digital Services

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Intelligent Virtual Assistant for Neighborhood Credit Union

“Our call handling rates increased from 50% to 90% within 2 days of Nick's deployment, which has allowed our agents to focus more on...

Howard Meller

President & CEO

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Intelligent Virtual Assistant for America's Credit Union

“The possibilities with interface.ai on the automation we could achieve, the customizations possible with the solution, the impact enabled for...

Troy Kyle

Chief Information Officer

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Intelligent Virtual Assistant for Pasadena Service Federal Credit Union

“The experience that interface.ai was offering was far superior than the other AI platforms...

James Chang

Chief Executive Officer

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Intelligent Virtual Assistant for Dover Federal Credit Union

“We have achieved 40% call automation on day 1 of launch of ‘Beau’, our Intelligent Virtual Assistant, powered by interface.ai”

Travis Frey

Chief Technology & Security Officer

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Intelligent Virtual Assistant for KeyPoint Credit Union

“The team at Keypoint was greatly impressed by what interface.ai was able to offer currently and had laid out a detailed roadmap for the future...

Josh Herzog

Vice President of Operations Experience & Payments

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Intelligent Virtual Assistant for Diamond Credit Union

“We believe that this technology will allow us to get answers to our member’s questions quickly with 24/7 availability. Currently...

Todd Rothenberger

SVP/Chief Member Experience Officer

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Southland Credit Union’s Intelligent Virtual Assistant

“We have been very impressed with the solution provided by interfacai.ai. The committee was blown away by the demo and what we can...

Matthew Herrick

Senior Vice President Marketing & Financial Services

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Northern Credit Union’s Intelligent Virtual Assistant

“The IVA will free up our employees from working on transactional activities and enhance the quality of work, thus improving employee morale...

Dan St. Hilaire

Chief Executive Officer

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