Worried about increased call volumes & the unpredictability of calls associated with mergers and migrations?
AI Call Center
Customer Facing
- Automate high-frequency calls & instantly respond to customer inquiries.
- Increase the automation scope with the AI Call Center continuing to learn every week on questions it could not answer.
- Instantly scale to handle any volume of calls.
Are you facing challenges in training your call centre & branch staff with new information swiftly during mergers & migrations?
Call Center Assistant
Employee Facing
- Instant access to new policies and procedures for your call center representatives (CSRs), thereby reducing their training time by 50%.
- Help CSR find the right information instantly and drastically reduce Average Handling Time (AHT).
- Ensure 100% consistency of information shared by CSRs and 100% compliance to company policies & procedures.
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Branch Assistant
Employee Facing
- Enable Branch employees to assist customers better.
- Help the branch employees to find the right information instantly while assisting the customer.
- Enable the branch employees in logging or tracking customer requests in an efficient way.
