Why Your AI Strategy Shouldn’t be Tied to Your Channel Vendor
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As technology continues to advance, one thing becomes clearer each day: AI is not just a complementary software that can be added to your banking channels. Instead, AI is a powerful tool that…
Worried about Deep Fake Voice? Embrace Voice Biometrics for Unrivalled Security
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The era of deep fake voices, manipulative enough to trick an individual into believing that they are interacting with a known entity, has become a national concern. This situation is particularly alarming for…
Case Study – How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI-Powered Phone Banking
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There have been a few significant trends in the financial industry over the past several years. One such trend is consolidation among Credit Unions and Community Banks. For instance, there were nearly 24k…
Why Financial Institutions Are Moving to Intelligent Virtual Assistants from Outsourced Call Centers
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Why are AI-based Intelligent Virtual Assistants Better for Financial Institutions For banks, credit unions, and other financial institutions, providing high-quality customer support is essential for building and maintaining customer relationships. Traditionally, overflow contact…
Active Voice Or Passive Voice Authentication – Which is Best for your FI?
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Technologies that minimize operational inefficiencies while enhancing customer service are becoming increasingly crucial for financial institutions. Voice authentication is one such solution that uses advanced security measures to combat fraud while also improving…
19 Credit Union Leagues Endorse interface.ai as the Preferred AI Vendor
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After a detailed evaluation process of numerous players in the Artificial Intelligence (AI) space, we are very excited to announce that 19 Credit Union Leagues & Associations (overseeing 23 states) have endorsed interface.ai…
Should your Financial Institution Add AI Before Launching Digital Customer Service?
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Introduction to Digital Customer Service Today, end consumers prefer to interact with friends, family, and colleagues over digital channels rather than traditional channels. These consumers expect to interact with businesses in the same…
Actionable Insights on How AI is Transforming Call Centers
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With the ever-growing and doubling call volumes in the industries – the need for modern and automated solutions like Artificial Intelligence (AI) is more important than ever. As the COVID-19 virus descended in…
