The Trust Paradox: How Agentic AI is Making Banking More Human
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For years, people were right to be skeptical about AI in banking. Early automation was rigid, scripted, and anything but personal. It did make service feel less human. But 2026 is a different…
interface.ai Named in 2025 CB Insights’ List of the 100 Most Promising Fintech Startups
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About interface.ai Founded in 2015 in California by Srinivas Njay (a former banker and ex-Microsoft) and Bruce Kim (AI veteran with 25+ years in enterprise systems), interface.ai was built with a singular focus:…
The Agentic AI Shift: Out With Self-Service, in With Self-Resolution
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For years, “self-service” has been the north star for digital banking. IVR menus. Mobile apps. FAQ pages. Basic chatbots. These tools were meant to give members and customers independence – a way to…
Call Center AI in Banking: From Cost Center to Growth Engine
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For years, call centers in banking have been viewed as essential but expensive – a necessary function that supports customers but is difficult to scale without adding more people, training, and cost. As…
interface.ai Unveils Industry-First Agentic BankGPT Platform that Moves CX from Convenience to Outcomes
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Credit unions already live in production report higher self-service, faster resolution, and stronger member satisfaction. San Jose, California – November 18, 2025 — interface.ai today announced BankGPT, the industry’s first agentic AI platform…
Voice AI vs. Traditional IVR: What Credit Unions Should Know
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For decades, traditional IVR (Interactive Voice Response) systems have been the backbone of contact centers in financial services, including credit unions. These systems greet callers with pre-recorded menus such as “Press 1 for…
Not All AI is Equal – A Framework for Evaluating Banking AI Agents
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For years, banks and credit unions have been promised “AI” that would transform service. But in reality, much of what’s been delivered are scripted bots in disguise. They look polished in a demo,…
Why Contact Center Modernization Can’t Wait
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The contact center is still the most used service channel for financial institutions, and it’s also the most outdated. While many websites, mobile apps, and chat tools have undergone complete overhauls in the…
